PROJECT OVERVIEW

CareChat Mobile Application

CareChat is a Healthcare Messaging Platform That Humanizes Digital Care.
CareChat was designed to streamline patient-provider communication, reduce missed appointments, and organizational management. The platform supports:

👉 Private and group health consultations

👉 Organization-based member management

👉 Multi-channel conversations for specialized health communities

My Role

  • End-to-End Product Designer
  • Mobile Application
  • Web Application

Tools I used

Product Design Tools

CHALLENGE

The Challenge

Healthcare consultations were shifting rapidly to telemedicine, but most platforms were transactional and lacked empathy, clarity, and accessibility.

👉 User Pain Points

  • Patients juggle multiple apps, phone calls, and emails for basic healthcare needs.
  • Lack of secure, centralized communication often leads to missed appointments and poor care coordination.
  • Providers struggle with engagement, while organizations lack tools for real-time collaboration and compliance.

👉 Business Problem

  • 65% of patients abandon booking due to complex workflows.
  • Missed appointments cost the U.S. healthcare industry $150B annually.
  • Our business needed to reduce friction and build trust to increase retention and provider adoption.

This wasn’t just a UX problem—it was a revenue and trust problem. Fixing it meant boosting retention and reducing churn in a competitive telehealth market.

THE GOAL

Business & User Goals

We defined success using clear KPIs

  • Reduce appointment drop-offs by 25% within 3 months
  • Increase engagement rate (active conversations per user) by 30%
  • Boost organization onboarding completion by 40%
  • Improve provider response time by 25%.

👉 Desired Outcome

  • A secure, intuitive, and scalable communication system that improves patient satisfaction and strengthens provider trust

DESIGN PROCESS

My Design Process & Strategy

As a Product designer, I make sure my designs are well received by users, and can be implemented by developers.

Design Process, UI/UX Designer In Nigeria

DECISIONS

Key Design Decisions

  • Centralized Chat + Appointment Flow

Instead of separate modules, a combined chat and booking for contextual continuity.

  • Organization Workspaces

Introduced role-based permissions for compliance without creating complexity.

  • Security as a UX Principle

Transparent encryption indicators to build user trust.

Trade-offs

Removed video consultation MVP to focus on core adoption metrics first.

SOLUTIONS

The Design Solution

A secure, integrated healthcare collaboration platform featuring

  • Multi-channel communication for private and group discussions
  • One-click booking system embedded within chat
  • Organization dashboards for streamlined patient management

Designed for simplicity, trust, and compliance, CARECHAT turns healthcare communication into a frictionless experience.

Intuitive Signup & Onboarding

I streamlined the signup experience to reduce friction and drive adoption. By introducing a simplified and clear signup flows, I achieved a 25% increase in successful registrations.

Joining an Organization with Role-Based Access

Organizations needed a frictionless yet secure way for members to join and communicate. I designed a concise system that increased organizational adoption by 35% while ensuring compliance with healthcare regulations.

Creating Channels for Seamless Collaboration

Channels are the backbone of CARECHAT’s communication model. I designed an easy-to-create channel flow that encourages community-driven engagement and clinical team coordination. This reduced setup time by 40%.

Organized Conversations with Threads

To solve the chaos of long, unstructured chats, I introduced threaded conversations. This feature improved information retrieval speed by 30% and boosted engagement in channel discussions.

DESIGN SYSTEM

Design System

  • Color style
  • Font style
  • Components
  • Library

COLOR STYLES – PRIMARY

Primary Colors

COLOR STYLES – PRIMARY

TYPOGRAPHY

ICONOGRAPHY

LAYER GRID

BASIC COMPONENTS

IMAPACTS

Impact & Results

  • 32% increase in appointment completion rate within 8 weeks
  • 41% rise in active user engagement in the first release cycle
  • Organization onboarding time reduced by 50%
  • NPS improved from +18 to +42 after redesign

“This design impacted both user experience and business outcomes significantly.”

WHAT I LEARNED

Reflection & Learnings

  • Human-centered simplicity wins: Removing steps improved adoption dramatically
  • Security UX matters as much as visual design in healthcare products.
  • Future roadmap: AI-driven reminders and telehealth integration for end-to-end care.